Where can I buy your cookbooks in my area?
We ship most of our Gooseberry Patch cookbooks to national retailers such as JoAnn Crafts and Cracker Barrel. Our cookbooks, calendars and organizers are carried by many specialty gift stores, hardware stores and hospital gift shops around the country. The two new paperback series ship hot-off-press to Sam's Club, WalMart, Target and many grocery stores. If there is a store you'd like to see carry our books please let us know. You can e-mail us at email@example.com.
If I order today, when will my order get here?
Typically you can expect your order to arrive in 8-12 days. Our holiday shipping timetable can tell you when your order will arrive.
Can I ship outside the United States?
Yes. For Canadian orders we will add $19.95 to our shipping and handling charges. Our charges cover shipping, handling, duty and brokerage. Free shipping offers listed or promoted do not apply to Canada shipments. We ship via UPS so all packages must be shipped to a physical street address. There is no express service available.
For other foreign ship addresses, orders must be weighed to determine the shipping charge. We ship via US Postal Service. Our warehouse will calculate the rate for air mail (10 to 14 day delivery time) and then send this rate to you by e-mail. Then, just respond within 14 days indicating your approval of the charges. If you do not respond within 14 days, the order will be cancelled.
Help! I'm trying to register while checking out, but when I try to complete my check out, I keep popping back to the registration screen. What am I doing wrong?
This usually happens when one or more of the required fields (such as name, address, telephone number) is not filled out completely.
This type of error will be accompanied by an error message that appears in red as well as instructions for fixing the problem so you can
complete the check out process. You may need to scroll down the page to find out where the error is.
I can’t remember my username or my password.
Simply click here and Gooseberry Patch can send it to you via e-mail.
I am trying to enter my username and password but I can't log in.
The password is case-sensitive, so be sure that you have entered it exactly as you did when you submitted it originally. If, at any time, you can’t remember your username and password, click here to update your info. Simply click on the Forget your Password? link and Gooseberry Patch can send it to you via e-mail.
We recently upgraded our system and sent an email to update your username and password. You may need to re-register by clicking here.
How will my order be shipped?
Gooseberry Patch uses several carrier choices to ship our packages. Unless you tell us you’d like special express shipping when you place your order, the warehouse will select the most efficient method to ship your order. If you have selected special express shipping, please be sure to provide a physical street address to avoid any delay in delivery. We are not able to provide express shipping to customers who enter a Post Office Box as their shipping address.
What do I do if I realize after I've submitted an order that I made a mistake?
Give our Customer Satisfaction team a call as soon as you catch the mistake and they will make every effort to assist you.
You can reach Customer Satisfaction by calling toll-free at 1-800-854-7403, between 9:00 am and 5:00 pm, EST, Monday through Friday ('til 3:30 on Summer Fridays). You can also e-mail them at firstname.lastname@example.org. If you are calling outside of our business hours, just leave a detailed message on their voicemail including a daytime phone number and order confirmation number. They’ll be sure to follow-up with you personally just as soon as they can.
How can I check the status of my order?
If you placed an order during one of our very popular Sales please allow up to 15 working days to receive. If you ordered our licensed kitchenware line please be aware that these are shipped from another location. If you think you should have received your order, and have not, please call our Customer Satisfaction team a call between 9:00-3:00pm EST at 1-800-854-7403.