Can I buy Gooseberry Patch gift certificates online?
Absolutely! Just click over to our Gift Certificates page.
Can I redeem gift certificates online?
Yes, you can! When checking out, you'll be asked if you have any gift certificates. Simply key in your gift certificate number and amount of the certificate to use them toward your purchase. Be sure to use as much of the value of the certificate as possible, as we are unable to issue change for unused amounts.
How do I place an order online?
Gooseberry Patch has 3 easy ways to order! You can browse our Shop
buttons, our categories along the top of this page, or you can place an Express Order if you know the item number of the product you
are looking for.
Can I place an order by phone, mail or fax?
Yes! There are so many ways to shop with Gooseberry Patch. You can always call one of our friendly personal shoppers at 1-800-854-6673 to order by phone. You may fax your order to us at 1-614-339-8990 or mail it, with a check, to 2500 Farmers Dr., #110, Columbus, OH 43235.
How much will it cost to ship my order?
Please visit our shipping chart for details about shipping prices. Our shipping timetable can tell you when your order will arrive.
Foreign Shipping: All orders must be weighed to determine the shipping charge. We ship via US Postal Service. Our warehouse will calculate the rate for air mail (10 to 14 day delivery time) and then send this rate to you by e-mail. Then, just respond within 14 days indicating your approval of the charges. If you do not respond within 14 days, the order will be cancelled.
How do I return my order for an exchange or refund?
Please send your order to us via U.S. Mail or UPS within 30 days to:Gooseberry Patch c/o FARO 6435 Commerce Court Drive Groveport, OH 43125. In most cases, your shipping cost is not refundable; however, the shipping cost for exchanges is only $4.25. We'll issue a refund to you just as soon as we receive your returned order, but please allow two weeks if you have paid with a personal check. For orders paid with a check or money order, we'll issue a refund check. For credit card orders, we'll credit your account.
What if my order arrives damaged or incorrect?
We ship each order with care and special attention but, on occasion, orders are damaged in transit or packed incorrectly. If your order is damaged or incorrect when you receive it, please keep ALL the original boxes and packaging material. Give our Customer Satisfaction team a call just as soon as you can and they'll be happy to assist you in making sure you're ultimately happy with your purchase. You can reach Customer Satisfaction by calling them toll-free at 1-800-854-6673, between 9:00 am and 4:30pm, EST, Monday through Friday. You can also email them at customer@gooseberrypatch.com. They'll be sure to follow up with you personally.
 What is a Buy & Save Discount?
Everyday Buy & Saves. Buy any combination of these items…as long as the quantities add up to the correct amount of items, you save! For example, buy 2 copies of Super-Fast Slow Cooking, 1 copy of Our Favorite Halloween Recipes, 3 copies of 101 Homestyle Favorites and 1 copy of Gooseberry Patch Brownies...buying any combination of 6 or more books means you save 20% off each book!
How is Sales Tax calculated?
Sales tax on the merchandise total plus shipping & handling is charged for all items shipped to the following states: CA, CO, GA, IL, IN, KS, MI, MN, MO, NC, NE, NY, OH, OK, PA, TN, TX, WA, WI. . For assistance call 1-800-854-6673.
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